Shipping policy

Thank you for shopping with Animecraftco. Please review our shipping policy carefully before placing an order.

Order Processing & Production Time

All products are made to order and fulfilled through our print-on-demand partner, Printify.

  • Production time: Typically 2–7 business days

  • Production times may vary depending on product type, order volume, or peak seasons (e.g. holidays)

Orders are sent to production shortly after purchase and cannot be modified or cancelled once production has started.

Shipping Time & Delivery Estimates

Once production is complete, orders are shipped according to the selected shipping method at checkout.

Estimated delivery times (after production):

  • UK: 2–5 business days

  • Europe: 5–10 business days

  • International: 10–20 business days

Delivery times are estimates only and are not guaranteed. Delays may occur due to carrier issues, customs processing, weather conditions, or peak periods.

Shipping Costs

  • Shipping costs are calculated at checkout based on:

    • Product type

    • Destination

    • Shipping method

  • Any applicable customs duties, taxes, or import fees are the customer’s responsibility.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

We are not responsible for:

  • Delays or non-delivery caused by incorrect or incomplete addresses

  • Orders returned to sender due to address errors

If an order is returned due to an incorrect address, reshipping costs will apply.

Tracking Information

  • Tracking details will be provided once your order has shipped (where available)

  • Tracking availability may vary by destination and shipping method

Please allow 24–48 hours for tracking information to update after dispatch.

Lost, Delayed, or Missing Packages

If your order appears delayed or lost:

  • Please contact us after 7 days (UK) or 14 days (international) from the expected delivery date

  • We will work with Printify and the shipping carrier to investigate the issue

Replacement or refund eligibility will be assessed on a case-by-case basis in line with Printify and carrier policies.

Damaged Packages in Transit

If your order arrives damaged:

  • Contact us within 30 days of delivery

  • Provide clear photos of the damaged product and packaging

  • You do not need to return the damaged item

Eligible claims may receive a free replacement or refund, in accordance with Printify’s fulfillment policy.

Customs & International Shipping

For international orders:

  • Customs processing times vary by country and are beyond our control

  • Import duties, taxes, or fees are the responsibility of the customer

  • We are not responsible for delays caused by customs clearance

Contact Us

If you have questions about your shipment, please contact us at:

📧 Email: neelnext20@gmail.com
📍 Business Name: Animecraftco